Privacy Policy
Last updated: 23 April 2026
This privacy policy explains how Rychem Solution (trading as Epoxy Ninja Johor Bahru, "we", "our") collects, uses, and protects information you provide through our website https://epoxyflooringjb.com and direct contact channels.
Information we collect
We collect the following information when you contact us:
- Contact form submissions: name, company, phone number, email address, facility type, floor area, and any message you provide.
- Phone and WhatsApp messages: your phone number, name, and the content of your message.
- Email correspondence: your email address, name, and the content of your correspondence.
- Site visit records: site address, facility details, and any photographs or measurements we take during the visit.
We do not use cookies to track you across sites. We do not sell, rent, or share your personal information with third parties for marketing purposes.
How we use the information
- To respond to your enquiry and schedule a site visit.
- To prepare a quotation, bill of quantities, and project scope.
- To deliver contracted services, issue invoices, and maintain project records.
- To comply with Malaysian legal and tax requirements.
How long we keep information
Enquiry data that does not convert to a project is retained for up to 24 months, after which it is deleted. Project records (including site visit documentation, quotations, invoices, and warranty records) are retained for the duration of Malaysian legal and tax obligations (typically 7 years) and any active warranty period, whichever is longer.
Who we share information with
We share information only with:
- Our installation team — for project delivery.
- Material suppliers — where specific system specifications require supplier coordination.
- Regulatory authorities — where required by Malaysian law.
We do not share your information with marketing or advertising networks.
Data security
We store enquiry and project data on password-protected systems. Physical documents (site visit notes, BQs, signed contracts) are kept securely at our Taman Molek office.
Your rights
You can contact us at sales@epoxyflooringjb.com to request:
- Access to the personal information we hold about you.
- Correction of inaccurate information.
- Deletion of your information, subject to any legal retention obligations.
Changes to this policy
We may update this privacy policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
Contact us
Rychem Solution
No. 01-12, Jalan Molek 1/31, Taman Molek
81100 Johor Bahru, Johor
Malaysia
Phone: 012-3118950
Email: sales@epoxyflooringjb.com